Return and Refund Policy
Effective Date: 08.12.2024
At Nilazhini Organic, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we have established the following Return and Refund Policy.
1. Return Policy
We accept returns for items purchased from Nilazhini Organic under the following conditions:
- The product must be returned within 7 days from the date of delivery.
- The product must be in its original condition, unused, and in the original packaging.
- The product must not be damaged, opened, or altered in any way.
Non-returnable Items:
- Perishable goods (such as organic food items)
- Customized or personalized items
- Items marked as final sale or clearance
2. How to Return an Item
To initiate a return, please follow these steps:
- Contact us via email at arunitha2004@gmail.com with your order number and the reason for the return.
- We will provide instructions on how to return the item, along with a return shipping label (if applicable).
- Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria.
3. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method. Please note:
- Refund Processing Time: Refunds will be processed within 7-10 business days from the receipt of the returned item.
- Shipping Costs: Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will provide you with a full refund or replacement at no additional cost to you.
6. How to Contact Us
If you have any questions or need further assistance regarding returns or refunds, please contact us at:
Nilazhini Organic
Plot No.6A, Maasi Street,
Bharathi Nagar, Gerugambakkam,
Chennai – 600 122
Phone: +91 80560 34961
Email: arunitha2004@gmail.com