Shipping and Cancellation Policy

Effective Date: 08.12.2024

At Nilazhini Organic, we are committed to delivering your products in a timely manner. Please review our Shipping and Cancellation Policy below for information about shipping, delivery, and order cancellations.

1. Shipping Policy

Processing Time:

All orders are processed within 2-3 business days of receipt. Please note that this does not include weekends or public holidays.
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Methods and Delivery Times:

We offer standard shipping through our third-party carriers.
Delivery times vary based on the shipping method and the delivery address. Estimated delivery times will be provided at checkout.
- Within India: Typically 5-7 business days.
- International Shipping: May take 10-14 business days, depending on the destination.

Shipping Charges:

Shipping charges are calculated based on the delivery location and weight of the items.
Free shipping may be available on select items or promotions; details will be provided during checkout.

Shipping Address:

Please ensure that the shipping address provided is correct and complete. Nilazhini Organic is not responsible for delivery issues caused by incorrect or incomplete addresses.

Order Tracking:

Once your order has shipped, we will send you a tracking number so you can monitor its progress. You can check the status of your shipment using the provided tracking details.

Shipping Delays:

While we strive to deliver on time, there may be unforeseen delays caused by weather, third-party carriers, or other factors. Nilazhini Organic is not responsible for delays that are beyond our control.

2. Cancellation Policy

Order Cancellation:

If you wish to cancel your order, please contact us immediately at arunitha2004@gmail.com. We will try our best to accommodate cancellation requests.
Cancellation requests can only be accepted before the order has been shipped. Once the order has been processed and shipped, it cannot be canceled.

Refund for Canceled Orders:

If your cancellation request is approved, a full refund will be issued to your original payment method.
Refunds will be processed within 7-10 business days.

Partially Shipped Orders:

If only part of your order has been shipped and you wish to cancel the remaining items, we will provide a refund for the canceled items once they are returned and processed.

3. Contact Information

If you have any questions regarding our Shipping and Cancellation Policy, please feel free to contact us at:

Nilazhini Organic
Plot No.6A, Maasi Street,
Bharathi Nagar, Gerugambakkam,
Chennai – 600 122
Phone: +91 80560 34961
Email: arunitha2004@gmail.com